In line with its vision to be a globally admired leader in the integrated infrastructure and transportation businesses, the Adani Group forayed into the airports sector in 2019. Incubated within the group’s flagship company Adani Enterprises Ltd. (AEL), Adani Airports won the mandate to modernize and operate seven airports – Ahmedabad, Lucknow, Mangaluru, Mumbai, Jaipur, Guwahati and Thiruvananthapuram – through the Airports Authority of India’s globally competitive tendering process.
The information kiosk was designed and developed to provide real-time flight information, gate assignments, and boarding times. It also offers information about restaurants, shops, and other services available in the airport. Using advanced data analytics, the kiosk adjusts the information displayed based on the location at the airport and user interactions.
The kiosk is powered by artificial intelligence, which allows it to adapt to customer needs. It can learn from customer behaviour and offers customised recommendations based on their preferences. The kiosk is also equipped with natural language processing capabilities, which makes it easy for customers to ask questions and receive relevant information.
Information kiosks powered by AI and data analytics are a valuable tool for any business that is focused on delivering a customer centric experience. It provides real-time information, personalized recommendations, and predictive analytics to help customers in navigating the premises and enriching their experience.
GoPhygital is a leader in the development of AI-powered information kiosks for airports and other public spaces, and has a proven track record of delivering innovative solutions that enhance the customer experience and improve an organisation’s operational efficiency.